Last Updated: 17/04/2025
Ski Headquarters GmbH (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data in compliance with the EU General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (FADP). This policy explains how we collect, use, and safeguard your information when you use our Services, including the Performance Program and SkiHQ University Standard Services.
We collect the following data to provide and improve our Services:
Identity/Contact Data: Name, email, phone number, billing/shipping address.
Payment Data: Credit card details, billing history (processed securely via third-party providers like Stripe).
Performance Program Data: Skiing goals, fitness levels, health information (e.g., injuries, medical conditions disclosed for coaching safety).
Technical Data: IP address, device type, browser, usage patterns (via cookies).
Health/Fitness Data: Collected only for the Performance Program to tailor coaching. This data is processed with your explicit consent.
Cookies: Essential cookies for site functionality (no consent required). Optional analytics/marketing cookies require your consent.
We process your data for the following purposes:
Purpose Legal Basis
Delivering the Performance Program. Contractual necessity
Processing payments Contractual necessity
Sending service updates Legitimate interests
Marketing (e.g., newsletters) Consent (opt-in required)
Improving user experience Legitimate interests
We share data only as necessary:
Third-Party Processors: Payment gateways (Stripe), cloud storage (AWS), email providers (Mailchimp).
Legal Obligations: Disclose data if required by Swiss/EU law (e.g., tax authorities).
Business Transfers: In mergers/acquisitions, data may transfer to new owners.
Data may be transferred outside Switzerland/EU (e.g., to US servers). We ensure safeguards such as:
Standard Contractual Clauses (SCCs).
Adequacy Decisions (e.g., for EU-US Data Privacy Framework compliance).
Performance Program Data: Retained for 3 years after program completion.
Payment Records: Retained for 7 years (Swiss tax law requirement).
Inactive Accounts: Deleted after 2 years of inactivity.
Under GDPR/FADP, you have the right to:
Access your data.
Correct inaccurate data.
Delete data (unless legally required to retain).
Port data to another provider.
Withdraw consent (e.g., opt out of marketing).
To exercise these rights, contact us at admin@ski-hq.com. We respond within 30 days.
We protect your data using:
SSL Encryption for data transfers.
Access Controls (limited to authorized personnel).
Regular Security Audits.
Our Services are not directed at minors under 18. We do not knowingly collect data from minors without parental consent.
We use:
Essential Cookies: For login and payment processing (no consent required).
Analytics Cookies (e.g., Google Analytics): Optional, require consent.
Manage preferences via our Cookie Consent Banner.
We may update this policy. Changes will be posted on our website with a new “Last Updated” date. Continued use constitutes acceptance.
Data Protection Officer (DPO): Contact our DPO at [DPO_EMAIL] for privacy inquiries.
Swiss Federal Authority: Complaints may be filed with the Swiss Federal Data Protection and Information Commissioner (FDPIC).
For questions or to exercise your rights:
Ski Headquarters GmbH
Rte de Verbier Station 108
Email: admin@ski-hq.com
This policy is effective as of 17/04/2025.